Live Chat Agent

Company Overview:

Feast on Hitch stands out from traditional consultancies; it’s a dynamic force that thrives on the ever-changing nature of life. Specializing in cybersecurity go-to-market strategy, messaging, leadership coaching, and personal branding, our mission is to empower individuals and businesses to not just survive but to flourish in the face of uncertainty. Life is an ongoing journey filled with challenges, and we see each obstacle as an opportunity for growth and advancement. With our guidance, clients can navigate the complexities of modern times with assurance, innovation, and a relentless drive for achievement. At Feast on Hitch, we believe in embracing change, seizing opportunities, and charting a path to success that is as unique as each client we serve.

Position Summary:

The Live Chat Agent plays a crucial role in ensuring customers are satisfied by communicating effectively, resolving issues promptly, and understanding products/services well. This role requires teamwork and adaptability in a fast-paced customer support environment.

Requirements:

  • 0-2 years of experience.
  • Leadership skills preferred.
  • Proficiency in accounting software and Microsoft Office Suite, especially Excel.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and teamwork skills.
  • Ability to manage multiple tasks and meet deadlines.
  • Dedication to continuous improvement and positive workplace culture.

Responsibilities:

Customer Engagement:

  • Interact with customers via live chat, providing quick and accurate assistance.
  • Resolve issues efficiently, working with the support team when needed.

Product Knowledge:

  • Understand products/services thoroughly.
  • Communicate information clearly and concisely to customers.

Qualifications:

Communication Skills:

  • Strong written communication skills for effective information conveyance.

Experience and Skills:

  • Preferably, customer service experience.
  • Excellent problem-solving skills.

Adaptability:

  • Ability to learn quickly and handle multiple tasks.
  • Collaborative mindset to adapt to changing processes.

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